Samsung Electronics confirmed on Monday that a Galaxy Note 7 Chinese phone user claimed caught on fire was damaged by external heating and assured consumers in China that devices being sold in the market are safe. Samsung has said it has sold 2.5 million phones equipped with the suspect batteries.
Advertisement
The user, contacted by telephone, told reporters the Note 7 was bought on September 1 through JD.com e-commerce Web site.
According to the Consumer Product Safety Commission, Samsung says it received 92 reports of batteries overheating in the US, resulting in 26 instances of burns and 55 of property damage.
JD.com said it referred the case to Samsung. The company is in struggle to restore customer’s trust after a dozen of reports of battery explosion due to overheat and caught fire from different countries.
Surprisingly, Samsung offered to refund the owner with the full value of the phone, but he refused. To make it easier for consumers that may have recently purchased the Galaxy Note7 and help them identify whether it is the new model with the updated battery cell, here’s what you can look out for.
Is your Samsung Galaxy Note 7 a ticking time bomb? A report from Patch has revealed that officials do not think that the Note 7 might have been the cause of the fire.
Amperex Technology Ltd., the battery supplier for Samsung phone in China released a separate statement after carrying recent tests for the combusted phone on Monday.
Did Samsung pick speed over safety with exploding Note 7?
The following day, Samsung announced it would stop sales and recall 2.5 million Note 7 phones in 10 countries, but not in China. The company said the two units involved in the reports of fires were not from that batch.
The misstep has set off soul-searching at the conglomerate and in South Korea, where the company employs hundreds of thousands and is revered for leading the nation’s rise since the Korean War.
“We are confident that by exchanging their existing device for a new Note 7, customers can expect to enjoy a smartphone experience of the very highest quality”. The government of South Korea has not issued an official recall.
Advertisement
McDonald reported from Beijing.
