Samsung is taking unprecedented steps to convince customers to return recalled Galaxy Note 7s.
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New Samsung Note 7 phones were made available Wednesday to replace phones with battery defects. Samsung posted a guide which shows users what to look for in a safe or fire-prone battery.
Working with Canadian carriers and retailer partners, Samsung has taken great care to provide affected consumers with the support they need to ensure their new Galaxy Note7 device is safe and secure.
If the Note7 has one of the defective batteries, phone owners will be prompted with a safety notice urging them to power down and exchange their recalled device.
So the Canadian division of the company is sending out a forced software update that will remind consumers each time they turn on the phone to turn in the device, which is the subject of a global recall.
“They did what they needed to do to protect the consumer, and I have no problem with that”, he said. Even fewer have exchanged their Note 7 units for Galaxy S7 models, which is an option for those who don’t want to wait. All of the company’s Note 7 production has shifted to that company.
“I want 100 per cent of these devices replaced in the Canadian marketplace”, said Paul Brannen, COO and executive vice-president of Samsung Electronics Canada.
If the phone is not among the recalled models, the battery icon on the status bar found on the top right hand of the screen will change its color to green.
“Many people laughed at us when we came out with the [original] Note”, he continues.
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Last week Samsung announced customers in the US who purchased a recalled phone could either replace it or get a refund after receiving harsh criticism from the Consumer Product Safety Commission for not immediately recalling the phones.
