In an update on Samsung’s official page for the ongoing global recall of the Galaxy Note 7 due to exploding batteries, the company stated that more than 500,000 new replacement units of the smartphone will be made available to United States customers today, September 21.
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Samsung has announced some guidelines that will help consumers differentiate between the safe gadgets from the ones with faulty batteries.
Liu, the technology consultant, said the statement made him question why Note 7 phones sold in China would be different from those sold overseas. The update also includes a cloud restore option for restoring your membership and gift cards when you log in, though this won’t support payment cards.
South Korean consumers who bought the defective Note 7 began getting notifications that they can get a new one starting Monday. “In the event that you have a device that hasn’t been replaced, the software will detect what battery is in there and prompt you to register for the exchange program”, said Paul Brannen, COO and executive vice-president of mobile enterprise solutions at Samsung Canada, during a recent interview with MobileSyrup.
Samsung is stepping up its Note 7 recall efforts.
Samsung Note 7s are now not available in Canada, but Brannen says the company plans to relaunch the phone, potentially in late October.
In Korea, a worker at a convenience store alleged online that their phone exploded but Samsung said the person was now unreachable.
Consumer Reports has no relationship with any advertisers on this website. The software will also be pushed out to users who have a Galaxy Note7 device that was sold from August 19, 2016 through to September 1, 2016. “If you [download the update] over data, there will be no charge”, said Brannen.
Galaxy Note7 smartphones purchased outside of Australia or through channels not authorised by Samsung Australia (for example Kogan.com.au and some eBay stores) may not receive the same software package as those devices purchased from either Samsung Australia or an authorised Samsung Australia retailer. Apple Inc.’s iPhone was in fifth place in the first half of this year.
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“Sales for Note 7 were slightly affected by the incident but we are still selling them”, said a saleswoman who was reached by phone at an outlet of Suning. “We are making explanations to customers every day, it is up to the customer to believe it or not”. “Only 18 per cent, or less than one in five, said they would stick with the Note 7”, the report said. Second, the box of “new” Note 7’s has a black square on it near the barcodes. Samsung said in a statement that it is certain Note 7s sold by authorized outlets in China are safe.
