“Our highest priority is the safety of our customers, and we strongly urge Galaxy Note7 users to immediately participate in the replacement program based on local availability”, said Samsung.
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AIR China today became the latest Chinese carrier to ban Samsung’s Electronics’ Galaxy Note 7 mobile phones, asking passengers not to use or charge them during flights or carry them in their checked luggage after reports that they overheat while charging and explodes.
Samsung last week announced a recall of 1,858 Note 7 phones in China but those devices were products distributed before the official September 1 launch.
Media reports have put the worldwide number of Samsung phones to be recalled at 2.5 million.
According to the statement, investigation traced these problems to charging and the company is limiting battery charging on Galaxy Note 7 devices to prevent inferno. The company has announced a recall in association with the U.S. Consumer Product Safety Commission.
Dozens of people in the US reported their batteries overheating, and 26 reported burns, according to the commission’s website.
Some 35% said they would seek a refund, while 26% said they will buy an iPhone from Apple, Samsung’s major competitor in the U.S. (SurveyMonkey did not ask consumers which other non-Samsung phone they would prefer.) Another 21% said they would opt for a different Samsung phone.
Samsung has begun replacing all “unsafe” Galaxy Note 7 handsets that were equipped with faulty, fire-prone batteries.
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However, in the posted images of Galaxy Note 7 owners on a Reddit thread, it seems that Samsung is not following these signs for the replacement units. Recently, a user in the USA filed a lawsuit against Samsung after he suffered severe burns on his body after his phone exploded in his pocket.
