Samsung is replacing all of the 2.5 million units of the Note 7 it sold with new handsets after a small quantity of the original handsets caught fire whilst charging. The company that made the Chinese Note 7’s batteries, however, went on the record to say that the batteries might not have been the problem this time around. In South Korea, mobile carriers said Note 7 owners can begin exchanging their phones starting Monday, but there were few people doing so at a Samsung service center.
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Got a Samsung Galaxy Note 7 and live in the United Kingdom or Ireland? Samsung’s statement was backed by Amperex Technology Limited (ATL), a Hong Kong-based company who manufactured the battery unit included in the scorched Note 7.
Specifically, complaints of a Note 7 that caught fire reached the web during the weekend and AP claims that the owner has already been contacted by Samsung.
Today’s share of “exploding” units comes from China, where two different smartphones have reportedly burst into flames recently, with Samsung said to be investigating at least one of the cases.
The user, contacted by telephone, told reporters the Note 7 was bought on September 1 through JD.com e-commerce Web site.
According to the Consumer Product Safety Commission, Samsung says it received 92 reports of batteries overheating in the USA, resulting in 26 instances of burns and 55 of property damage.
The warning is coming in the wake of recent incidents of combustions caused by the batteries of the newly launched device.
Finally, you can use Samsung’s dedicated Note 7 Recall webpage to enter your phone’s IMEI and find out if it’s safe.
The official recall followed nearly two weeks of confusion for consumers, that began when Samsung attempted to establish its own informal recall on September 2nd that the company dubbed a “product exchange program”, wherein the company promised to replace consumer’s defective devices the following week.
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McDonald reported from Beijing.
