One million of the phones are being recalled. That said, the story is far from over.
Advertisement
Samsung notes that Note 7s purchased after September 15 in the U.S. should not be affected by the battery issue which is causing the fires. The new Note 7 will be in most stores no later than September 21, Samsung said Thursday.
Koh Dong-jin, president of Samsung’s mobile business, said at a press conference that customers who’ve already bought the phones will be able to exchange them for new smartphones, no matter when they were bought, according to the report.
The U.S. Consumer Product Safety Commission (CSPC) has officially recalled Samsung’s Galaxy Note7 following dozens of incidents of the phablets catching fire.
A number of regulators and airlines around the world have placed restrictions on the use of the smartphone on planes after reports of the battery issue. However, some analysts say the recall could cost Samsung almost $5 billion in lost revenue this year. Let the waiting game begin. As part of the recall, Samsung said it’s received 92 reports of batteries overheating in the US, including 26 reports of burns and 55 incidents involving property damage, among them fires in cars and a garage. According to The New York Times, many consumers and retailers weren’t informed of the recall or the reasons behind it (though that should change now that USCPSC is involved).
However, the commission revealed there have been 92 reports of overheating in the United States, including 26 reports of burns and 55 of property damage.
“We are asking users to power down their Galaxy Note 7s and exchange them as soon as possible”, Koh Dong-jin, head of Samsung’s smartphone business, said in a statement.
But if the recent sourced are to be believed, Samsung is scheduled to arrange the recall meeting on 21st September.
You can get a replacement or a full refund.
Advertisement
Now, the CPSC has changed its tone, and issued an official recall of the devices in hopes of getting more users to swap out the potentially risky units. The exchange program will take place in coming weeks, starting as early as next Monday, depending on the country.
