The blackout began at 6pm on Sunday night – a peak time for mobile data use – and Vodafone was able to confirm the problem had been fixed by 2am Monday morning.
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Thousands of frustrated Vodafone customers have been left unable to make calls or text after the phone network suffered a massive outage.
Dozens of users threatened to switch networks because of the hours-long service disruption.
“I suppose why do you care, a big company as such putting a facebook post only 40mins ago while this has been down for 4 hrs and customer service lines are close so no one call.well done once again VODAFAIL”.
Vodafone shared updates with it’s users during the outage. The issue was a bit-flip caused by cosmic radiation (Google cache, because Cisco’s edited the original bug report).
The company said it began to progressively restore network access from 10.45 pm on September 25, with all mobile services fully restored by 1.35 am on September 26. This followed three separate incidents affecting its mobile networks in February and March.
“We thank our customers for their patience and apologise for the inconvenience caused”, the telco said in a statement.
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“These nodes are the equipment that essentially manage the flow of voice and data traffic across our mobile network. This normally wouldn’t impact services as we have processes in place to make sure any customers now connected to a node are transferred to another node before it is taken offline”.
