Adobe has pulled the most recent update to its Creative Cloud service after it was discovered that it was deleting Mac user files without their permission.
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Towards the end of last week, an issue with Adobe’s Creative Cloud subscription-based software came to light, with some users finding their files being deleted without any authorization.
Adobe said it is stopping the distribution of the update until the issue has been resolved.
Backblaze, in the meantime, assures that it is alerting users with a pop-up when its users files are deleted. [Update: @YevP of Blackblaze points out that folders with a space at the beginning of its name are also susceptible to the Adobe CC bug.] That could cause issues with your Mac and its apps. If you have a different folder that comes earlier alphabetically, something like .appdata, for example, then that folder will be affected.
Yev Pusin, Head of social for Backblaze said: “It’s hard to tell exactly which data may have been removed, but you can open the root directory on your Mac and try to look towards the top for any folders that are empty”. This was a particularly bad problem for Backblaze users, because the first folder liable for deletion on their service would be a hidden root folder called.bzvol which contains critical information. And since Backblaze’s user file starts with a “b”, they are among the most affected parties. In a post of its own, BackBlaze noted that the issue isn’t limited to users of its backup software, but to all Mac owners who installed the faulty update. This coincidence was what alerted Backblaze of the bug as it noted a rise in customer support tickets following Adobe’s update. If you’ve already downloaded Creative Cloud, there’s a simple trick that can protect you from this issue until a fixed update is released.
Adobe removed the faulty patch shortly after being informed about it by Backblaze.
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“Earlier today we were notified of an issue with an update to the Creative Cloud Desktop application on Mac that we rolled out earlier in the week”.
