Customers who have purchased a Galaxy Note7 from Samsung are entitled to a new Galaxy Note7 and a courtesy device until replacement Galaxy Note7 stock arrives or a full refund.
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As for the now phone-less Australian man, he says Samsung gave him a loaner phone-presumably while they work on getting a non-exploding version of the Note 7 to him-and that the company has said it will reimburse the hotel for the damages caused to the room. It estimated that about one in 42,000 units may have a faulty battery.
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously”. Recalls in markets such as the U.S. have already started. The Samsung Galaxy Note 7 was announced in the month of August and came with a 5.7-inch screen with QHD display.
Samsung Australia has formally recalled over 50,000 Galaxy Note 7 phones after finding some of their batteries exploded or caught fire while charging.
If you have pre-ordered your Galaxy Note 7 and you are waiting for delivery: we apologise that you have not received your new Galaxy Note7. End-users can contact the phone manufacturer directly to arrange an exchange. We encourage Galaxy Note 7 consumers to take advantage of the exchange programme. To check the IMEI number on the Galaxy Note 7, the user needs to dial *#06#, and IMEI number will be shown that has to be entered in the online IMEI check tool, and if the hat falls in the affected IMEI range, then Samsung HK will replace the device with new one.
How can I tell if my Galaxy Note 7 is impacted?
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No other Samsung smartphones are impacted. That recall situation is also why you can still find a Note 7 for sale if you look hard enough.
