A London man will meet Apple in court to argue the company “wiped away his life”, after taking a faulty iPhone into an Apple Store, where the device was reset and the contents erased.
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Tech giant Apple has been ordered to pay a 68-year-old newlywed more than $2700 for destroying his honeymoon photos.
According to a report by The Sun, White took his iPhone 5 at the Regent Street Apple Store in London for undisclosed repairs, but when he went back to the store to get his phone, he discovered that all photos and contacts were no longer on the device. The staff member then later returned the phone to White telling him that it was “sorted”.
He said: “It was only after staff fiddled around they asked if I’d backed my things up”.
“My life was saved on that phone”, he was quoted as saying by the aforementioned source. However, it’s unknown whether he’ll be able to find and entice the same giant tortoise to bite his hand again.
He says that he and his wife burst into tears when they realized what had happened. This Tuesday a court ruled in White’s favor and awarded him $1,800 in compensation.
Lawyers for Apple said that White knowingly handed over his phone without backing up his photos. “In doing that, he made the decision to hand the phone over to them knowing the iPhone was not backed up and the pictures and videos were therefore at risk”.
“Big firms like Apple think they are invincible, but it’s about time someone brought them to book for the way they treat people”.
“Just because damages are hard to assess does not disentitle a claimant to compensation”, she said.
Apple also said employees informed all customers data may be lost before carrying out repairs.
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Following the ruling, White told The Mirror: “They have dragged me through the mud for this. Hopefully today’s judgement has wiped the smirk off their faces”.
