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‘Army’ of Boston Globe reporters to deliver Sunday’s newspaper

The Boston Globe’s delivery service wasn’t getting papers to readers on time, or in some cases, at all.

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According to the Globe, about 5 percent of the 115,000 daily home-delivery subscribers did not get their paper on a timely basis after the company switched to the new delivery partner, ACI Media Group, on December 28.


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Morrow joined scores of reporters and editors from the paper to help ensure subscribers received their Sunday edition.


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Staff were encouraged to take on the unorthodox paper round in an email from Scott Steeves, president of the Boston Newspaper Guild, who described the situation as “crisis mode”.

The front-page story of Sunday’s Boston Globe was written by metro reporter Milton Valencia.

More than 200 staff members from the Globe stuffed plastic bags full with their newspapers and delivered them straight to their reader’s door steps. The Globe sent an email to subscribers Sunday, explaining that the Sunday Globe may be delivered late and that subscribers can access the Globe online.

Earlier in the week, the Globe’s phone system “crashed” under the weight of delivery complaints, and reporters “found it hard to call outside the building”, according to Bray.

“Many readers got busy signals”, he added. “I and a bunch of my colleagues contacted our CEO and said that reporters were so concerned about the problem that we’d be willing to help deliver the paper”.

“This morning, we were all excited there was a paper outside”, said Pat Scurlock, a home delivery subscriber for more than 30 years.

Globe newsroom employees received instructions on assembling and delivering the paper early Sunday at a Newton distribution center. Reports said about 100 employees had volunteered.

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One family put up a “thank you” sign in the front lawn… “On time. Until the Globe made a decision to improve things”, he commented.

The front of The Boston Globe building