Samsung continues to struggle with their Galaxy Note 7 debacle and although they have been relatively proactive in trying to address the issue, that does not mean they are not making some missteps. Unfortunately for Samsung, the Korean Agency for Technology and Standards is stepping in now and asking the company to extend the period of time for consumers to get a refund and to provide some additional information concerning steps to remove existing devices from the market. Up to 40,000 devices were exchanged on each of the following two days. Samsung Electronics shipped 100,000 units of the new Galaxy Note 7 phones to carriers and retail stores on the first day of the exchange program to ensure there is no bottleneck. Samsung plans to resume new sales of the Note 7 in South Korea on 28 September. In the USA, customers can exchange their affected Galaxy Note 7 for a replacement device, for another premium Samsung smartphone or a refund. In Singapore, Samsung isn’t offering customers the choice of swapping their Galaxy Note 7 for another device, or of obtaining a refund.
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In Singapore, where Samsung started its exchange program last week, close to 80% of Galaxy Note 7 customers had registered for an exchange, the company said Thursday. The decision to push this update to Galaxy Note 7 devices as a safety measure is more than welcomed, but some customers would like the option to switch to the white version of the indicator if not for aesthetic reasons, but for the sake of habitude. The world’s largest smartphone maker has been reeling under a heavy toll of the unprecedented massive recalls for the Galaxy Note 7 phones that were announced earlier this month on concerns over the device catching fire while charging due to a battery cell issue.
