The International Consolidated Airlines (ICAGY) subsidiary this morning experienced a technical problem with its check-in systems.
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“In order to identify and fix emerging performance or availability issues before they impact customers, employees and the brand of the airline”, comments Rakowski, airlines should maintain complete visibility, from the front-end check-in applications through to the systems used by airline staff at the airport. “We’re sorry for the delays some customers are experiencing as they check-in for their flights”.
“Apparently computers are taking the #LaborDay2016”, tweeted Alex Kintzer, posting a photo of a long line at San Francisco airport. It recommended passengers to check in online before reaching the airport.
“We had a problem with our check-in systems which affected check in for some flights from the USA, but this was not a worldwide issue and there were no cancellations”, British Airways said in a statement, according to CNN Money.
One irate passenger in the United Kingdom said his “five hour delay” was “unacceptable”.
Travelers were subsequently hit by long delays, as airport staff were forced to manually processed flight checks-ins. Travellers can alternatively register via the BA website and print their own boarding passes, according the airline, which advised people to travel to their airport for the scheduled departure time.
Australian financial analyst Matthew Walker said he had been waiting for more than two hours to board a flight to London from Seattle.
“Our colleagues are doing everything possible to check in customers for their journey”.
“So they (the staff) have the problem that they didn’t know who had already gone through the gate because all the systems literally just had a meltdown”.
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The British Airways counter at Mexico City International Airport, Terminal 1, on Monday, Sept. 5. This news story is related to Latest/148217-London-airports-delays-protest-City-BA-tech-glitch/ – breaking news, latest news, pakistan ne.
