A computer problem in a new British Airways (BA) check-in system caused delays on the airline’s network September 6.
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Those messages and complaints are coming from people at airports including Chicago, Atlanta, Boston, Bahamas, and Mexico.
Twitter user John Bevir shed some light on the delays occurring at British Airways’ check-in desks when he tweeted: “Huge computer issue affecting British Airways across USA”.
The latest problem affected US-originating flights, a BA spokesman said.
He said despite checking in online, BA staff were unable to access their computers to see which passengers had gone through security.
This prompted rumours of an IT glitch being the culprit for the delays, and BA later confirmed it was the source of the problem to ITV News.
According to tracking service Flightaware, 157 BA flights were delayed, or 17 percent of its total flights, and five were cancelled as of midday in London.
In response to a passenger, the airline also revealed it had been facing “some intermittent system problems in the last 24 hours”.
Some passengers even posted photographs on social media of hand-written boarding passes.
British Airways planes at its London Heathrow hub.
A spokesman said: “The amount of passengers suffering from the knock-on effects is hard to estimate, but could easily be in the hundreds of thousands”.
British Airways wouldn’t say how many flights were affected by the problem.
The airline’s check-in system went down this morning, due to an IT glitch.
“Check in may take a bit longer than usual, so we would encourage customers to check in online before they reach the airport”, the airline advised passengers.
This disruption was seen nearly a month after Delta (DAL) experienced a computer glitch that led to around 2,000 flight cancellations worldwide, according to CNN.
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“We’ve experienced some problems today, which our IT teams are working to resolve as quickly as possible”, the airline said Tuesday via Twitter, without specifying what had caused the systems failure.
