People queuing at Seattle Tacoma International Airport in the U.S. after an IT glitch hit British Airways check-in systems. “We are sorry for the delay to their journeys”.
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BA’s new FLY check-in system went live last October but since then has experienced problems in June and again in July.
The airline said travelers could alternatively register via the BA website and print their own boarding passes.
There seem to be no cancellations so far, however.
The only affected flight was Tuesday morning’s BA1321 outgoing service to Heathrow, due to the check-in process having to be done manually.
Customers were encouraged to check in online before they reach the airport.
Another passenger stranded at Toronto Airport in Canada said: ‘I guess the check in application is down and it’s world wide’.
The airline’s problems come barely a month after USA carrier Delta Air Lines Inc. suffered a global outage that caused it to cancel 2,300 flights.
It did not comment on social media reports of major delays at airports in San Francisco, Washington D.C. and Atlanta.
The airline apologised to customers, saying its IT teams are “working to resolve this issue”.
The airline said as a result of the incident it has had, along with other carriers at the airport, to suspend flights to and from London City Airport.
Customers are being advised to try to arrive as early as possible and to check-in as normal, although Heathrow and Gatwick airports have been using manual back-up systems, which is slowing down the check-in process. Apparently British Airways needed about 30 minutes to set up the pen and paper method.
Alex Kintzer, a passenger on board a San Francisco to London Heathrow flight, was handed a letter by BA staff apologising for the delay.
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