Meanwhile, just 13 percent of the respondents said “I feel somewhat less trusting of Samsung’s smartphones because of the Note 7 recall” while 11 percent said “My trust in/perception of Samsung has been greatly diminished by the Note 7 recall”.
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“We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations”, the statement added.
He advised consumers to use replacement phones which would be loaned by the firm until a new Note 7 equipped with fault-free batteries are provided. “We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21”, he said.
“We are asking users to power down their Galaxy Note7s and exchange them as soon as possible”, says DJ Koh, President of Mobile Communications Business, Samsung Electronics.
“However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7”, the world’s largest smartphone maker said in a statement on Saturday.
The message comes a week after Samsung announced it would immediately stop selling the phone and replace the 2.5 million it had already sold.
Samsung plans to provide Galaxy Note 7 devices with new batteries in South Korea starting September 19, but schedules for other countries vary.
Samsung has tried to recall the device as fast as possible to avoid the brand being tarnished.
The recall by the safety commission will allow the U.S. Federal Aviation Administration to ban passengers from carrying the phones on planes.
“The ministry has advised airlines and travelling public not to turn on or charge the said mobile during flights”.
On Saturday civil aviation authorities in the United Arab Emirates made an announcement banning the use of the Galaxy 7 on all flights made by its national airlines, according to Phys.org, a science and technology news site.
In a widely-reported case last week, a Florida man allegedly saw his auto catch fire after he had left a Note 7 charging inside it, with images on social media showing a Jeep engulfed in flames.
There are at least two more cases that Samsung said it is aware of one at a hotel in Perth, Australia, and another in St. Petersburg, Florida, where a family reported that a Galaxy Note 7 left charging in their Jeep had caught fire, destroying the vehicle.
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An independent poll conducted by SamMobile, a website created by fans of Samsung Electronics gadgets, found similar responses to the Galaxy Note 7 recall.
