A new alliance between tech giants Cisco and Salesforce will bring new, joint solutions for the enterprise in collaboration, IoT services, and customer service. The combination should give Salesforce’s Einstein artificial intelligence platform more data and visibility.
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Cisco’s Jasper IoT platform – gained from its $1.4 billion acquisition of Jasper Technologies earlier this year – will be integrated with Salesforce’s IoT Cloud.
This will allow customers of both companies to communicate using voice, video and chat features without leaving the Salesforce service or making use of plugins, and should bypass the often tedious need to jump between apps when carry out a task.
While Salesforce was born in the cloud and has been able to take advantage of the advancements in mobile and data analytics, Cisco’s glory days were back when businesses bought their own infrastructure – in Cisco’s case networking gear like big switches and routers.
The two companies also note that the collaboration will allow for quicker customer service.
“Cisco and Salesforce coming together to form a strategic alliance can eliminate the friction users experience today so they can become more productive”, said Rowan Trollope, senior vice president and general manager of the IoT and Applications Groups at Cisco, in a statement. The Cisco integration is being done by way of the Salesforce Lighting Framework.
Cisco and Salesforce are expecting these integrations to become available during the second half of 2017.
Any unreleased services or features referenced in this or other press releases or public statements are not now available and may not be delivered on time or at all.
American multinational corporate technology company Cisco Systems has called on Nigeria to maximise the opportunities abound the market potential of the Internet of Things (IoT) estimated to be worth $19 trillion. It will also provide suggestions on managing the services with data from each part of the IoT devices.
Cisco CEO Chuck Robbins tweeted about the alliance Thursday, saying that Salesforce and Cisco are “two market leaders delivering great value for our customers”.
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