Thousands of Comcast customers across the country – apparently mostly small businesses – have lost phone service.
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Comcast customers nationwide reported phone service outages Tuesday afternoon. The most recent complaints were coming from Chicago, Seattle, Houston, Portland, Oregon, Atlanta, Denver, Minneapolis, Washington, D.C., San Jose and Orlando. By 5 p.m., however, the surge in complaints had begun to die down.
Comcast posted the following update to its website around 4:40 p.m.
The outage affects voice services for small- to medium-size businesses, according to Comcast, and does not affect the company’s Business VoiceEdge or PRI Trunking lines.
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Keiter says there is no impact on 911 service. “We’re working as quickly as possible to understand the root cause and get it resolved”.
