“Check in may take a bit longer than usual, so we would encourage customers to check in online before they reach the airport“, the airline advised passengers.
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To rectify the problem, British Airways resorted to issuing its customers handwritten boarding passes and baggage labels.
Passengers in Britain and the United States complained of delays of up to five hours when technology malfunctioned in the early hours of the morning.
A worldwide computer glitch in the check-in systems for British Airways has caused massive delays and cancellations for travelers Tuesday. Apparently British Airways needed about 30 minutes to set up the pen and paper method.
Passengers also faced longer than normal time for checking in at major London airports including Gatwick and Heathrow.
It told the customers that some flights were cancelled on Monday “due to operational reasons” but that specialists were “working to resolve this issue”. This has affected a number of our airports.
On Monday, customers in the U.S. and Canada reported delays at several airports due to IT problems. A number of those afflicted by delays took to social media to express how hard it was to check-in and board their flights. “We are sorry for the delay to your journey”.
A financial analyst from London named Matthew Walker waited for over two hours to board a flight to Heathrow and gave an account of the experience, saying: “People were lining up, some had already checked in and got through security, but others, when this thing happened, whatever it is, were stuck in the check-in queue”.
In a statement, the Metropolitan Police said that officers had arrested nine protesters who had erected a tripod-shaped structure on the runway and locked themselves to it.
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Last month, Delta Airlines suffered a global outage after an equipment failure in Atlanta led to the shutdown of its computer systems.
