The recall affects all Note 7s sold before September 15, 2016, which works out to “about 1 million” units in the US.
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Owners of Samsung Galaxy Note7 smartphones covered by a new US recall can get a replacement device beginning next week, the electronics giant said Thursday. Samsung said new devices are expected to be in stores no later than September 21.
So far, Samsung has received 92 reports of the batteries overheating in the United States, including 26 reports of burns and 55 of property damage, according to the commission’s website.
-George Stahl contributed to this article. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. “It’s in the phone and that requires a new phone or a refund”.
Samsung maintains that these battery issues have affected only a very small percentage of Note 7 devices; however, owners should exchange their handsets anyway because of the risk involved.
What’s unclear is just how big the demand will be for the Note 7 following the recall. Samsung has pledged to replace 2.5 million devices worldwide with new ones. Before that, the FAA warned to avoid turning on or charging Note 7s in airplanes.
Days before Thursday’s announcement various government agencies had issued their own warnings about the device. Of course, you can still check your phone’s serial or IMEI number to be sure.
“To those of you who love the Note, the most loyal customers in our Samsung family: We appreciate your passion and your patience”, Baxter said in the video.
Do you have a Galaxy Note 7 that was the subject of an official recall Thursday?
In 2014, Nest, which is owned by Google, pulled 440,000 of its high-tech smoke detectors when it discovered consumers might be able to unintentionally turn them off. Nest issued a software fix.
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Samsung had already announced that it was recalling the Note 7 earlier this month, but the company botched the standard procedure for ordering a recall, leaving the US government somewhat hamstrung. A spokesman of Samsung said the problem is caused by a manufacturing glitch in the phone’s battery.
