Atlanta-based Delta Airlines said it planned to cancel about 300 flights today as the carrier attempted to recover from a loss of power that knocked out its computers and affected operations system-wide, including those in Columbia.
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The airline canceled roughly 530 flights Tuesday, which marks the second day of problems following a power outage early Monday.
The airline canceled around 1,000 flights on Monday, stranding passengers at airports around the globe. Passengers whose flights are canceled or delayed more than three hours will get $200 travel vouchers for future flights, Delta said.
A Delta customer gets comfortable at Narita worldwide airport in Narita, east of Tokyo.
Quigley, who was among over 1,000 Delta customers stranded at Narita airport outside Tokyo, also documented the long, sad line for the McDonald’s at the terminal.
Delta urged travelers to check flight status at delta.com before going to the airport. “The company could have done a better job of explaining. what was happening”.
Corridore of S&P Global Market Intelligence said Delta’s corporate customers were unlikely to stop flying the airline given the problems other carriers have faced and given that Delta has cancelled far fewer flights than rivals generally. He said the airline’s investigation into the cause of the outage was continuing but said there were no indications of hacking.
Trebor Banstetter, Delta spokesman, told the Associated Press that after the power cut, key systems and network equipment did not switch to backups.
Delta Airlines said 250 flight cancellations were reported in the morning hours, including several at Bradley International Airport in Windsor Locks. Customers who gave their email addresses to Delta will receive the voucher in about a week, says the airline.
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“These systems – which run everything from flight dispatching to crew scheduling, passenger check-in, airport-departure information displays, ticket sales and frequent-flier programs – gradually have been updated but are still vulnerable, IT experts said”. United Airlines and American Airlines both suffered outages a year ago – United has struggled with several meltdowns since combining technology systems with merger partner Continental Airlines. Thousands more flights were delayed.
