She said about 800 flights were cancelled and passengers should check the delta.com for the most up to date flight schedule. “It doesn’t seem really hostile yet”, she said. “That’s not how the system is designed”.
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A passenger waiting in line around 6:30 said his plan was to wait on his 8:00 flight, but said the check-in process is “irritating”.
At LaGuardia, Lars Heger, 52, of London, and his family were headed to Nashville, Tennessee, on the next leg of their USA vacation.
The answer is that airlines depend on huge, overlapping and complex IT systems to do just about everything, from operating flights to handling ticketing, boarding, websites and mobile-phone apps. Around 200 morning departures are also expected to be delayed.
It posted a video apology from Delta chief executive Ed Bastian, and said about 3300 of its almost 6000 scheduled flights had operated by 7pm (local time) on Monday. “I travel weekly, so I’m used to it”, Shannon said with a laugh.
The airline said it will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or had their flight cancelled as a result of the outage.
Even passengers booked on a flight Monday whose flights are not canceled can make a one-time change to their tickets without the normal fee. Lauderdale-Hollywood International or Miami International were back at the airports early Tuesday morning trying to re-book their flight. They declined to say if the airline’s information-technology system had enough built-in redundancies to recover quickly from a hiccup like a power outage.
“We’re feeling OK. We’re excited to go Disneyworld”.
“We can’t go to the bathroom because we cannot leave our suitcase because it’s unsafe”, traveler Manuela Overbeck said.
Delta Airlines says it is has grounded flights after experiencing unspecified systems issues.
Twitter users report chaos and hours-long lines at airports around the world.
In Las Vegas, stranded passengers were sleeping on the floor, covered in red blankets.
If you choose to take another flight, you must re-book and fly out on or before Friday August 12, in order to avoid paying more money.
“I need to get him back home”, Lisiris Toga, Rivera’s sister said. He told CNN the pilot announced that pizza was being delivered.
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Even after the USA carrier lifted its initial flight grounding order about six hours after the computer snafu struck, it warned of continued cancellations and delays, as tens of thousands of passengers around the globe were left stranded.
