“Additional delays and cancellations are expected Tuesday morning as Delta continues to recover its operations”, the company said in a statement on its website at 1:45 a.m.
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“In addition, delayed and canceled flights cause costly downstream operational disruptions – additional delays or cancellations because a planned aircraft or crew is not in place or because pilots have ‘timed out'”.
Delta CEO Ed Bastian apologized in a video message Monday for the inconvenience to customers.
FlightStats, a flight tracking services, tallied nearly another 600 delayed flights as Delta tried to help out tens of thousands of passengers whose travel plans were disrupted. Delta is waiving certain change fees for customers who were scheduled to travel Monday or Tuesday and want to change their travel plans to later in the week.
In its release, the airline noted 1,600 flights departed on Tuesday. Instead of staying home or poolside at a hotel until the airline could fix the mess, many passengers learned about the gridlock only after they reached the airport. He said the airline’s investigation into the cause of the outage was continuing but said there were no indications of hacking.
Tuesday’s interruptions to America’s second largest airline can be attributed to Monday’s system-wide power outage at Delta’s headquarters in Atlanta.
If your flight was canceled by Delta or delayed more than three hours, and you decide not to reschedule, you can ask the airline for your money back.
“Following the power loss, some critical systems and network equipment didn’t switch over to Delta’s backup systems”. Delta declined to comment on the power company’s report. “Our flights had been bumped from Delta to Air Canada, and our flight was going to be at 11:00 through Air Canada”.
It is the second major outage to hit a United States airline in the past month after a faulty router at Southwest Airlines caused flight disruptions lasting almost a week.
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Lines for British Airways at some airports have grown longer as the carrier updates its systems. Experts said it will be Wednesday, at best, before the schedule can be back to normal. “I travel weekly, so I’m used to it”, Shannon said.
