DALLAS (AP) – Delta Air Lines said Tuesday that some computer systems are still working slowly more than a day after an outage crippled the airline and led to more than 1,500 canceled flights.
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Delta’s travails, and those of its customers, move into day two with the airline cancelling almost 300 flights.
The cancellations Tuesday follow about 1,000 cancelled flights Monday and nearly 3,000 delayed flights after an outage at its Atlanta headquarters initiated a global meltdown of its booking and communications systems.
The airline posted a video apology by CEO Ed Bastian.
“We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights”, he said, adding that the airline expects additional delays and cancellations.
Delta’s travel waiver has been extended to customers traveling on Tuesday.
Delta’s challenge Tuesday will be to find enough seats on planes during the busy summer vacation season to accommodate the tens of thousands of passengers whose flights were scrubbed. FlightStats.com showed almost 2,500 delays throughout Delta’s system.
Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website. Last month, the average Delta flight was 87 percent full.
Delta also said it would not accept unaccompanied minors on flights until Wednesday.
Delta is still investigating why some critical systems and network equipment didn’t switch over to a backup system.
Paul International Airport this morning, part of its broader effort to get planes and crews back in place after Monday’s power outage and computer system shutdown. He said the airline’s investigation into the cause of the outage was continuing but said there were no indications of hacking.
Such incidents show that computer and power systems for huge operations like airlines are “as important, or more important, as our bridges and other physical infrastructure that need to be constantly upgraded and maintained”, said Ramnath Chellappa, an Emory University business professor.
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Delta Air Lines flights in and out of Appleton were on time Tuesday morning, one day after a power outage in Atlanta wreaked havoc on Delta flights worldwide. “If they don’t, it should be somebody’s head at the airlines”.
