Her family is trying to get to Raleig. Ticket lines were still moving at a decent pace.
Advertisement
Gil West, Delta’s chief operating officer, explained in a post Tuesday that a critical power control module at the Technology Command Center malfunctioned Monday, which caused a surge to the transformer and the subsequent loss of power.
Southwest Airlines experienced a similar situation last months; they suffered intermittent computer problems over several days and had to cancel hundreds of flights.
(Barbara Gaines via AP).
On Monday in Richmond, Virginia, Delta gate agents were writing out boarding passes by hand.
A waive of its fee to change or cancel a flight to passengers on certain routes: $200 for domestic flights and up to $500 for global flights.
The agency is looking for 1,400 people to participate in a 13-month training program at the FAA Academy in Oklahoma City. However, unaccompanied passengers who have not yet begun their journey would not be allowed to travel until Wednesday.
Delta Air Lines canceled at least 11 flights to and from Charleston on Tuesday as the carrier struggled to rebound from a power outage Monday that affected passengers globally.
Delta said the problem was set off by a power outage at its Atlanta hub and the failure of key systems to switch over to backup power.
Delta Air Lines Inc.is the third-largest in the world by number of passengers carried, with 138.8 million travelers a year ago, according to industry group IATA, but it ranks just behind American Airlines and Southwest Airlines.
Delta said it canceled another 250 flights on Tuesday, and delayed the departure of another 200.
Transportation Secretary Anthony Foxx’s office said the government was talking to Delta about technical issues surrounding the outage, but gave no specifics.
Customers who have not been contacted can reach out to Customer Care here to receive a voucher. However, for passengers completing the second leg of their trip (flying home from vacation, for example), “that’s where things get sticky”, says Charles Leocha, founder of the advocacy organization. “I thought there might be a fistfight”.
Approximately 1,925 Delta flights were canceled over the three-day period.
The airline was back online after a few hours on Monday, but the ripple effect could still be strongly felt a day later. There was also continued slowness in the system Delta uses to check in customers, board passengers and dispatch planes, West said.
Advertisement
More than 1,000 people spent the night at Narita airport outside Tokyo because of the shutdown and, while flights were resuming yesterday, Delta spokeswoman Hiroko Okada said more delays are expected.
