In a defensive statement by the Company, Uber said that all of its customers were being aware of the possibility that Uber will charge increase in prices on the New Year for few hours.
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Hundreds of people woke up on New Year’s Day to realise they had spend hundreds of dollars on their ride home the night before.
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“I understand I made a mistake that is why I am settling for half”, he said.
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Twitter users and those dismayed by Uber’s price increases remarked and demonstrated that they experienced as much as 10x their standard fare expectation, with some users posting single journey fees as high as $500.
“To avoid the highest fares, catch a ride just after midnight or have your app notify you when Surge Pricing drops”, one email, sent by Uber Thursday morning, said. Uber’s rates quadrupled in Sydney, Australia during an armed hostage attack in 2014, leading to angry outcry on social media. The supply and demand model increases prices “to encourage more drivers to become available”, according to Uber’s website.
On Sunday, WA Transport Minister Dean Nalder defended Uber’s decision to have the controversial surge pricing model, saying once legal, the State Government did not intend to change it, as long as it remained transparent. Some customers said they spent upwards of $400 for 20-30 minute rides.
“Like any other consumer product or service, it is Buyer Beware”, said CJAD 800 technology guru Carmi Levy. “Before you pull out the app you should read what you’re getting into so that when you get into the vehicle and it’s time to pay, there are no nasty surprises”. The cost isn’t passed on to the general customer base – it is passed on to the people who demand that service at that time.
But Twitter recorded plenty of complaints from people paying five or six times the normal price.
“I just think that it’s taking a little bit advantage of the situation”, Jahanbani told ABC News.
“We use Uber all the time, so it was the first choice for me”, he told CTV Edmonton.
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New regulations for Uber-type companies are coming back to city council January 26. Allowing drivers to bid for business puts even more power into the hands of the labor market.
