USA safety regulators announced a formal recall of Samsung’s Galaxy Note 7 smartphone Thursday after a spate of fires led to injuries and property damage – along with a global marketing headache for the South Korean tech giant. The company is in the midst of a massive, unprecedented recall (RMA) process, a flaw in the battery fabrication procedure has left millions of device in danger of exploding due to overheat. Samsung has issued a formal statement as of yesterday which details replacement Galaxy Note 7 devices in the US will be available no later than September 21st.
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In hopes of boosting that number, Samsung will take various marketing and consumer warning steps to ensure more phones are brought in for the safety of the general public.
It was filed one day after Samsung recalled about 1 million Note 7s sold in the United States.
Just last week airlines banned the Note 7 from planes. The FAA’s official statement today also notes that passengers need to make sure that any such instance which could cause the phone to power on be disabled, whether that’s an alarm or another app or service.
Samsung says it received 92 reports of batteries in the popular smartphone overheating in the US, resulting in 26 instances of burns and 55 of property damage, including fires in cars and a garage, according to the USA agency. Since then no further numbers have been disclosed by Samsung, but on the United States of America, over 70 cases have been denounced. However, fans who made a decision to wait until it’s safe to buy the Note 7 will be able to get the device on September 28 in South Korea and “other countries when conditions allow”. Sprint has also officially announced they would be following this timeline for replacing customer devices.
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So why have only 10-percent of users followed the company’s advice?
