The reports of the Note 7’s 3,500 mAh battery heating up and exploding began earlier this week, causing Samsung to at first delay shipments of the handset and then issue a full recall of the phablet device on September 2nd. The company has stopped sales of the Note7 and is issuing replacements for devices already sold.
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In Seoul, South Korea, Koh Dong-jin, president of Samsung’s mobile business said Friday that customers who already bought Note 7s will be able to swap them for new smartphones, regardless of the purchasing date.
As of September 1, 35 of the phones had caught fire around the world, and Samsung chose to halt sales of the Galaxy Note 7 out of consideration of consumers’ safety, the statement said. The South Korean company is also halting sales of the new device around the world.
At Verizon, Note 7 buyers who want a refund or exchange won’t be charged the usual return fee for restocking a phone.
Samsung on Friday said that it has delayed sales of one of its flagship handsets Galaxy Note 7 in India due to battery issues.
Samsung benefited from the popularity of the Galaxy S7, IDC said, and the Galaxy Note 7 was expected to keep that momentum going into the second half of the year. “We are working with our carrier partners to announce the details of the USA product exchange program as soon as today”, reads the Samsung statement.
Samsung released a statement today saying its Galaxy Note7 tablets are suffering from a battery cell issue.
The Samsung Galaxy Note 7 recall likely own’t be cheap.
Customers are advised to go into the store that they purchased their Note 7 from.
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Whichever way you cut it, this is bad news for Samsung, with its share price taking a tumble in the wake of these revelations. Now Samsung has announced its own exchange program, which will provide customers with a new device as soon as next week.
