Samsung UK in a statement said: “If you have pre-ordered your Galaxy Note7 and you are waiting for delivery: we apologise that you have not received your new Galaxy Note7”.
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Last week, after several reports of Note 7 overheating and catching fire, Samsung announced the global recall.
The Samsung Galaxy Note 7’s battery explosions continue to haunt users keeping this expensive gadget.
The South Korean firm would not confirm the exact figure, but did say that the amount was “heartbreaking”.
Note 7 owners can visit Samsung’s recall website here to initiate the exchange process.
This isn’t the first time Samsung has had problems with exploding smartphone batteries. Customers in different markets will receive different advice as to when they’ll get a new Galaxy Note 7, but in the United Kingdom, expect things to ramp up in a couple of weeks time.
Samsung showcased the second-generation Gear VR alongside the Galaxy Note 7, with the updated virtual reality headset featuring USB Type-C connectivity with a revamped and more comfortable design. It was recently reported by a number of tech sites that the Samsung Galaxy Note 7 will no longer ship with Samsung SDI batteries.
We’ve seen this issue flare up before with devices like ride-on “hoverboards”, leading to many airlines and aviation authorities around the world banning them on planes a year ago after a series of risky incidents. It makes up more than half the orders at about 400,000 units. Specifically, those models using Samsung’s own Samsung SDI batteries are believed to be faulty.
The massive recall and replacement programs look set to dent Samsung’s profits in the third quarter.
A spokesperson for Samsung last week told Daily Star Online, “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously”. “My brand new Note 7 exploded this morning while I was still asleep, it was plugged in an original Samsung charger”, he was quoted as saying by The Australian. Galaxy Note users would likely select Apple’s plus variant if they switched, as its screen size measures up better to Samsung’s phablet. If not, many prospective buyers might opt for a similarly priced iPhone 7 or an improved iPhone 7 Plus.
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However, once you hear that 35 Note 7s have exploded, it’s surely wise to power yours down and get a replacement.
