Samsung has already said it will put stickers on the boxes of reissued Note 7s to differentiate the newly secured devices, but it seems that’s not all that’s changing.
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The move by the United States safety agency formalizes the recall underway in 10 countries after reports of faulty batteries that caused some handsets to explode during charging.
The recall places Samsung, the world’s largest manufacturer of smartphones, in a dicey spot as it vies to compete with Apple and its wildly popular iPhone.
CPSC said it has received 92 reports of the batteries overheating in the United States, including 26 reports of burns and 55 reports of property damages. Samsung says it has sold 2.5 million phones with faulty batteries.
Until then, those consumers needing a working phone that isn’t a fire hazard have to either exchange a Note 7 for a Galaxy S7 or S7 Edge (with Samsung refunding the price difference) or get a “loaner phone” until a safe, CPSC-approved Note 7 can be provided.
But many users have snubbed the offer, choosing to wait until the new phones were available, citing the inconvenience of switching devices for an interim period. Though officially Samsung has not yet publicized the date of recall, yet no possibilities are there about Samsung starting the replacement before 21st of this month. After recalling millions of Note 7 devices after the discovery of faulty batteries prone to exploding, the company has had to deal with an even more hard problem – many of their customers not giving the phones up.
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“We are asking owners to act now by powering down their Note 7 devices and receive a replacement devices or a refund through our exchange program”. Now, the company is trying hard to recreate its safe image in public by arranging a voluntary recall for the replacement of its Galaxy Note 7 smartphone. The company produced total 2.5 million Note 7 devices, before the recall.
