The “quick fix” is for Galaxy Note 7 owners that don’t want to take part in the recall, despite the potential hazards.
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“Everybody is in a little bit of a standstill”, said a person working for a major US carrier with knowledge of Samsung’s recall effort.
Since the global launch of the oversized “phablet” smartphone in August, several users have posted images on social media showing the charred device, saying it suddenly caught fire.
Samsung’s troubles as it tries to recall millions of Galaxy Note 7 smartphones are continuing to stack up, and its advice for dealing with the phones just got a little more complicated.
The Samsung Galaxy Note7 burst out of the gate to rave reviews and warm receptions but then it all quickly burst into flames.
As the Associated Press notes, it’s not clear if this software update will roll out globally or if it’s only for Galaxy Note 7 users in South Korea. “We have to do all the recalls here, do all the work and listen to all the bad things”.
The unusual move, announced on the first day of a major national holiday, reinforces the urgency with which Samsung is trying to contain its deepest crisis in years.
Samsung “has to contain the battery explosions but people are not returning the phones”, said Peter Yu, an analyst at BNP Paribas. “It is taking a desperate measure”.
In the report, Samsung shares its initial findings: an error in producing battery cells resulted in negative and positive battery poles to come in contact with each other leading to excessive heat.
“It means that the phone has not been optimized before the release”, Kim said.
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Once the CPSC issues a recall, it typically becomes illegal to sell or resell the affected product until it is repaired. Since the recall, there have been a few incidents and there could be many unreturned Galaxy Note 7’s still out there, so the company is thinking of ways to stop the battery from overheating and catching on fire.
