Despite acknowledging the issue with the batteries and announcing a recall, reports about exploding the Galaxy Note 7 continue to surface online.
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A person who uses Chinese social media, posted messages including photos of the damaged phone on Sunday and saying that a friend’s Galaxy Note 7 caught fire over the weekend. The announcement follows the company’s decision on September 2 to halt sales and shipments of the Note 7, after an investigation revealed an issue with the phone’s battery cell. The replacement for Note 7 in US will be available from Wednesday onward.
Possibly to help address the confusion, on Monday Samsung released a new site where users can upload information about their phone and determine if it is safe to use.
A website will also be launched where customers can enter their phone’s IMEI number to see if it needs to be exchanged.
Samsung has suspended sales of the Galaxy Note 7 smartphone since battery explosions were reported in early September, and allowed a replacement offer for holders of the device.
What’s also very important to know is that Note 7 units available in China are actually pre-production models that were shipped between the official launch in order to give consumers the chance to try them out.
Samsung is facing a recall of 2.5 million Note 7 mobile from around 10 markets around the globe. Passengers are requested to turn of the smartphone and carry it in the carry-in luggage and not in the checked-in luggage.
Sdn Bhd said Samsung had begun replacing the Galaxy Note7 with a battery manufacturing standard. Samsung is urging its customers stating, ‘Our highest priority is the safety of our customers, and we strongly urge Galaxy Note7 users to immediately participate in the replacement program based on local availability’.
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McDonald reported from Beijing.
