A Chinese social media user posted messages on Sunday saying a friend’s Galaxy Note 7 caught fire over the weekend, and included photos of the damaged phone.
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Samsung Electronics Co tried on Monday to ease Chinese consumers’ concerns over the safety of its Galaxy Note 7 smartphones after two more reports of fires involving the product. Several images of burned Note 7s also had emerged, though a lot of those images were questionable in nature, and may have been altered to capitalize on the Samsung battery fiasco.
A desire to significantly outperform the Apple iPhone 7 could have inadvertently led to a global recall of the Samsung Galaxy Note 7, according to a new report.
The company is “completely confident” that the battery issue is resolved. Samsung had claimed the update will limit battery charge to 60 per cent thus preventing phones from overheating. Based on those tests, the companies determined that the device had a damaged external heat source, but the batteries were alright.
Note 7 users stateside have been told to pick up their free replacement from Samsung, their wireless carrier or the store where they bought the phone. While, an another person said to the reporter that Samsung SDI Co Ltd was responsible for the faulty batteries that triggered the recall.
Samsung is really struggling with convincing users to return the Galaxy Note 7 devices they have purchased.
On September 2 this year, Samsung had announced an official Galaxy Note7 replacement programme due to battery cell manufacturing error which had led to a few reported incidents. The company traced the problem to a battery manufacturing error and says only a small percentage of phones were actually affected.
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Samsung says that there have been almost 100 reports of overheating Galaxy Note 7 units in the United States, which includes 26 reports of the Note 7s burning their owners.
