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Is $1000 by VW Enough to Regain Lost Customer Trust?
The $1,000 offer also includes free roadside assistance for three years. Approximately 325,000 models using the first-generation 2.0-liter TDI will need both hardware and software adjustments, which could be complicated enough to leave drivers without their cars for a few time. For example, you must have purchased or leased one of the affected four-cylinder diesel models before today, you must not attempt to claim the benefits for a corporate auto and you can not be receiving these benefits for a vehicle you recently sold. The unaffected gasoline models have fallen just $500, or 4.4 percent, according to the latest pricing information from Kelley Blue Book, which said that’s in line with the average for all used cars. We’ll keep fighting to end these write-offs for VW, GM and other companies. That means owners of Audi vehicles with the engine miss out.
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Two forms of compensation will be offered under the scheme: a prepaid credit card, and a prepaid card of the same value, which is limited to being spent at Volkswagen service centres. Customers will then receive the prepaid cards in the mail within four weeks, VW said.
Owners have until April 30, 2016 to register for the Goodwill Package.
No. Volkswagen is still offering a $2,000 loyalty bonus for customers who trade in affected diesels, among other incentives.
No. Volkswagen is still figuring out how to fix all the affected vehicles. The offer could be announced to dealers on Monday and made public later in the day.
VW needs to fully cooperate with federal criminal and civil investigations that may provide more redress to taxpayers and vehicle owners, Richard Blumenthal of CT and Edward Markey of MA said in a statement. Owners of Volkswagen diesels can go to a company web site to see if their auto qualifies for the offer.
“We are working tirelessly to develop an approved remedy for affected vehicles”, Michael Horn, VW’s U.S. CEO, said in a statement.
Calling it a “goodwill package”, VW hopes this is the first step in regaining the trust of its customers.
The cheat software in question senses when a auto is being tested in a lab or during inspection and artificially lowers the amount of nitrogen oxide emitted by the vehicle.
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The “goodwill package” is a stopgap measure while the automaker works on a way to fix the cars, which contain software created to evade US pollution regulations.