British Airways passengers were not the only ones to experience delays on Monday; London City Airport tweeted there was a “disruption to all flights due to protestors at the airport”.
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British Airways issued an apology to passengers in July for causing delays at check-in desks at Heathrow and Gatwick airports.
Angry travellers complained of hours queuing at airports and some reported they had been told the problem was worldwide.
This has affected a number of our airports. Waiting at ORD for @British_Airways 296.
Shares in BA’s owner rose 1.5 percent, apparently unaffected by its airline’s computer troubles.
On Monday, customers in the U.S. and Canada reported delays at several airports due to IT problems.
Although he had managed his checked in online, he said that BA workers could not enter their computers to detect which passengers had passed through security. There have been no apparent cancellation of flights, despite long queues and manual check-in.
“So they (the staff) have the problem that they didn’t know who had already gone through the gate because all the systems literally just had a meltdown, basically”.
“Really unhappy with @British_Airways “The system is down” & can’t check in!”, one passenger, Shail, said on Twitter. No information from staff at all.
The 6am flight instead took off at 7.01am and made up time to land at Heathrow’s Terminal 5 at 8.02am, 42 minutes behind schedule.
BA began installing the new system at airports across the world in October last year and the rollout was completed earlier this year. It recommended customers check in before reaching the airport.
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The scale of the problem was not immediately clear, but customers expressed frustration online from multiple airports in the US.
