British Airways travellers are experiencing delays globally due to a computer glitch in the check-in systems, the latest in a string of technical failures to hit major global airlines.
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A BA spokeswoman confirmed passengers are being checked in at Heathrow and Gatwick but said the process would be “a bit slower than usual”. “We’re sorry for the delays our customers are facing as they check-in for flights”.
As well as Gatwick Airport, Chicago O’Hare International Airport, San Francisco International Airport and Seattle-Tacoma International Airport are among those now affected.
Problem seem to have begun six hours ago and appear to have hit BA bag drops and check-ins worldwide. However, the number of flights that have been affected has not yet been reported.
The airline said in a statement that IT teams were working to resolve the problem.
Analysts at RBC said the hold-ups ― the second problem with the service this year ― could damage the airline’s reputation. Travellers in the USA stated that the representatives of British Airways told them that the system failure is there for hours and has affected the travellers throughout the world.
British Airways said the computer issue had been resolved at London airports around 8am Tuesday local time, but warned delays would continue through the day.
Pic: Matthew Walker/PA Wire People queuing at Seattle Tacoma International Airport in the U.S. after an IT glitch hit British Airways check-in systems.
Dozens of flights have been delayed at BA’s London Heathrow and Gatwick hubs and staff have been forced to issue handwritten boarding passes in order to keep flights operating.
Check-in has been enabled at “some airports”, the carrier said on Twitter.
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Last month, Delta experienced a computer outage that caused delays and cancelations, costing passengers’ time and costing the airline an estimated 0 million in revenue.
