The outsourcing of a few services like new licenses, vehicle registration or renewals to retails could happen if lawmakers have their way.
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A state report shows about one fifth of the people going to Virginia’s Department of Motor Vehicles customer service centers are doing so unnecessarily, costing them a $5 fee and increasing wait times for all customers.
The 25 busiest DMV offices also are first getting updated technology like cameras at every license examiner station.
The process of renewing your driver’s license is about to become easier. Garner’s quote “unofficial mayor” – American Idol victor, country singer and Garner native Scotty McCreery – was also on hand for the announcement. More than 100,000 people have done so since the state began testing the idea in June.
As part of the DMV changes, customers across North Carolina will now be able to renew their driver license online.
The NCDMV also will accept credit and debit payments in its offices for the first time. This means we can devote 30 percent more of our time helping others: helping the new driver safely complete a road test or helping the new resident learn North Carolina rules. And drivers with a restriction other than corrective lenses must also appear in person. People who have renewed online already have received the upgraded licenses.
“The waiting times will now be shorter and the service will be better and the offices will be nicer”.
McCrory, a Republican, mentioned in his Garner speech a story he likes to tell about how a long wait at his local DMV in 2011 cinched it with him to run the next year after losing to Democrat Beverly Perdue in 2008. “And it will not be a painful experience”, said McCrory.
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“We ought to treat everyone like a customer”, he said.
