It is the largest settlement the agency has ever reached with a carrier over a 911 outage.
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The two outages lasted a total of three hours during a one-day period in August.
“The Commission has no higher priority than ensuring the reliability and resilience of our nation’s communications networks so that consumers can reach public safety in their time of need”, FCC Chairman Tom Wheeler said in a statement.
In addition to paying the fine, T-Mobile is obliged to identify and protect against flaws in its operations that could lead to future 911 outages.
The severe episode happened in the summertime of 2014, if about 50 m T-Mobile potential customers failed to achieve the tragedy row for 3 full a lot of time, due to community outage the fact that the business organisation skilled.
While this isn’t great news for T-Mobile, who is in the midst of a pretty unbelievable comeback, T-Mobile has owned up to this mistake and have worked to make their network better at keeping these outages from happening again.
The Federal Communications Commission conducted an investigation on the T-Mobile case that resulted in this record fine of $ 17.5 million that the mobile carrier was slammed with, due to its inability to take the optimum measures to fix this unsafe situation.
The FCC said the nationwide outages occurred on August 8, 2014, impacting almost all of T-Mobile customers.
This settlement is the fourth major enforcement action involving 911 outages that the FCC has taken this year. Earlier, the FCC has fined over $20 million to CenturyLink and Verizon Communications, for a six-hour service outage in seven states.
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“We have made significant changes and improvements across a number of our systems since past year, and we will continue working to improve these critical systems with our partners to provide the standard of service our customers rightly expect from T-Mobile”, the company’s spokeswoman said in a statement.
