Now that Samsung will be making replacement Galaxy Note7 smartphones available to consumers under a USA recall starting September 21, the company is advising customers how they can determine that the replacement phone they receive does not have the original defective battery that caused some Note7 phones to burst into flames or explode.
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Samsung has sold around one million Note 7 handsets in USA, but said it received 92 reports of batteries overheating.
“The two phones whose owners said they had caught fire ween’t part of the batch to be recalled but were sold in China after Samsung officially rolled out the device in the country on September 1”, The Wall Street Journal said. However, the signs that were previously said to mark the units which are sure to have no faulty batteries have changed, according to users who have received the replacement devices. More than 35 cases of Note 7 battery cell malfunction have been reported around the world.
On Sunday, a Galaxy Note 7 user posted several photos on social media, saying his phone caught fire over the weekend.
About 400,000 Note 7 smartphones are estimated to have been sold in South Korea so far.
The company has begun a limited recall of the phones that affects about 2,000 smart-phones provided in July and August on a trial basis before the phone’s official launch on Sept 1 in China.
Samsung also said it’s pushing out two software updates through wireless carriers.
Of the handful of Note 7 owners who visited one of the company’s service centers in that city, only a few were able to exchange their phones.
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The Note 7 exchange program got off to a bumpy start outside the United States on Monday. While, an another person said to the reporter that Samsung SDI Co Ltd was responsible for the faulty batteries that triggered the recall.
