The hospital is focussing on 12 points pinpointed as “must-do’s” for the Royal and is working through the actions for these and other suggested recommendations the CQC made in their report, they said.
Advertisement
It follows an inspection of the hospital in March this year when the Trust received its second “good” rating in close succession.
Mrs Kent said: “Care seems to have gone out of the window”.
Jeremy Hughes, chief executive, Alzheimer’s Society: “People with dementia feel more than most the devastating impact of poor collaboration, inadequate leadership and lack of qualified staff across health and social care, as highlighted by the CQC”.
These leading providers demonstrated what the investigator had long called for: a consistent registered manager in post to help positively influence the service and make sure people receive safe, effective and responsive care.
Chief Executive of CQC, David Behan CBE, said towards the end of today’s State of Care Launch “our report is about encouraging”.
A CARE home manager has called in lawyers after Care Quality Commission inspectors criticised the service it provides to elderly residents. Mrs Kent said that Kent Lodge provides a good service for its older and vulnerable residents, which is appreciated by both staff and residents.
It’s review has rated 13% of hospitals and 10% of adult social care providers as inadequate on safety grounds.
But the owner of the Woodbridge Road centre, Pauline Kent, has criticised the CQC over its inspection and has said a variety of improvements have been made.
The unannounced visit found the provider had breached a number of regulations including not having enough staff on duty to ensure people’s needs were met or an up to date emergency evacuation plan in place.
The investigator also reiterated what it had previously found: those with mental health needs, especially within minority ethnic groups, were less likely to report positive experiences in health and social care settings.
Inspectors found examples of staff failing to take measures to prevent the spread of infections. “It shows that staff need to be treated decently”.
The CQC noted an earlier issue relating to documents missing from care records had also been dealt with.
“We are conscious that there can be difficulties getting staffing right, and that there are specific challenges in a few sectors, such as ensuring sufficient nurses in adult social care”, it said.
Advertisement
She said: “Delivering highquality care to our patients has been our number one priority and it is down to the hard work and commitment of staff that we have been able to make significant improvements”. However, it is worrying to see that there is still such variation in the quality of care being delivered. Shaw Healthcare won the 30-year contract in 2008 but in recent months has been under pressure to pay staff the London Living Wage of £9.15 an hour.
