Samsung Malaysia is urging Galaxy Note 7 users to power down their devices and exchange them for new units under its replacement program as soon as possible.
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Meanwhile, AirAsia said all guests on AirAsia and AirAsia X who carry a Samsung Galaxy Note 7 device must turn it off until disembarkation from the plane. “We are asking users to power down their Galaxy Note7s and exchange them now”, said Tim Baxter, president of Samsung Electronics America, in an official statement. According to its investigation, the company believes that the Note 7’s rechargeable Lithium Ion battery is at fault in causing the fires.
The company promised to offer new replacements to all buyers at home and overseas.
“We will be continuing to urge customers into action over the next two to three weeks until replacement Note7 devices arrive”.
Also, he said passengers would be asked not to load their Samsung Galaxy Note 7 smartphones in their check-in baggage which are loaded in the luggage compartment.
The government’s order came hours after the US Federal Aviation Administration (FAA) issuing a directive in this regard.
It maybe recalled that Samsung issued a worldwide recall for all Note 7 devices where it was launched, and delayed the launch date for other markets.
India’s aviation regulator DGCA had also prohibited the use of Samsung Galaxy Note7 mobile phones onboard on Friday. Singapore, the UAE, Pakistan and the Philippines have also issued advisories to stop using the Galaxy Note7 on flights.
The South Korean manufacturer announced last week it was recalling all Galaxy Note 7 smartphones equipped with batteries it has found to be prone to catch fire.
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The world’s largest smartphone maker is scrambling to recall as numerous devices as possible following more reports of the phones catching fire. In addition, you can call the Samsung call center at 1-800-SAMSUNG. Samsung is the world’s top smartphone maker, outpacing rival Apple.
