“However, medicines were not always properly managed in the home nor were a few other identified risks”.
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The report also says training programmes will be stepped up, and a new policy has been drawn up allowing patients wishing to die at home to leave sooner.
A CARE home manager has called in lawyers after Care Quality Commission inspectors criticised the service it provides to elderly residents.
A care home has been told it must improve by a health watchdog after an inspection labelled its leadership below par and said staff were “not consistently caring”.
The unannounced visit found the provider had breached a number of regulations including not having enough staff on duty to ensure people’s needs were met or an up to date emergency evacuation plan in place.
Focus House in Castle Street helps people with mental illness to return to an independent life.
The report said: “During lunch we noted not all people who needed support with eating received assistance”. It also offers services in the community including supported learning at seven properties.
A spokesperson for the home said: “We take all feedback seriously and we have already put in place a thorough action plan to address matters raised in the CQC report”.
Both times saw the same “inadequate” rating despite a formal contractual “notice of improvement” being served on the centre after first inspection in January.
It required improvement in two of the five categories, for safety and being well-led. It was found inadequate in its responsiveness, but was rated good for care given to patients.
However, inspectors were full of praise for the home, where residents were encouraged to pursue their own interests and take part in social activities, and its staff, who were described as caring, well trained and passionate about looking after people.
However, manager Cherie Callender said nothing had changed since the previous four Care Quality Commission (CQC) inspections, which all found the home to be compliant.
“The council is committed to providing the high quality care service people deserve”.
Trust chief executive Chris Long said: “In the five months since the re-inspection, we have either resolved or continued to make inroads into numerous areas the report identifies for improvement'”.
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“Improvements that have been made need to be sustained and developed further to make sure people consistently receive high-quality care”. During this inspection in June 2015 we looked to see if these improvements had been made.
