People who properly replaced their phones have been reporting that the new Galaxy Note 7’s are still too hot to handle during a phone call. The company said that the Chinese version of the device featured a battery pack from an entirely different supplier and that it was already safe. Galaxy Note 7 which was proved safe theoretically, burst into flames in China.
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A Samsung representative visited Renjie to obtain the phone for investigation but he declined, fearing the company wouldn’t reveal the real reason for the fire.
The case is yet to be officially verified, and Samsung did not immediately respond to a request for comment. China’s Amperex Technology Limited began providing batteries for Samsung’s Galaxy Note 7 smartphone after faulty batteries prompted a worldwide recall.
In an ongoing online survey conducted by Sina.com, about 87 percent of respondents believe these Note 7 incidents in China are a result of either poor handset quality or poor battery quality.
As the demand for the phones keeps growing, the tech giant has now made it known that fans in South Korea – Samsung’s backyard – can start buying the iPhone 7 and 7 Plus as from October 14th.
The Wall Street Journal reports Samsung is now looking into consumer complaints that its replacement phones are overheating. The company will continue to investigate the claims, however. It seems that 51.9% of Chinese who responded to a survey stated that they would not purchase Samsung phones in the future.
However, it is not clear whether Samsung will release software update to fix the overheating issue in other countries, including the USA, the publication reported.
As of Monday, 57 per cent of Note 7 owners had swapped for new devices, Samsung Europe said.
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“We are humbled by our customers’ loyalty to the Galaxy Note7 device”, Koh said. Well, it turns out that a number of Galaxy Note 7 units were shipped with malfunctioning batteries and Samsung had to recall the Galaxy Note 7 globally.
