The South Korean company said as of September 1 there has been a total of 35 reported cases with defected batteries.
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The galaxy note 7 was to be made possible in the Indian business and there have been totally 35 cases that have been listed globally and now leading a precise review with suppliers to know possible changed batteries in the Indian market. Sprint customers who bought a Note 7 can get a similar device to use until Samsung resolves the battery issue and makes replacements available.
With this recall, that hope is wiped away as Samsung pulls units off the shelves and arranges a system for customers to trade in their recalled devices for new models. “Now Samsung has announced its own exchange programme, which will provide customers with a new device as soon as next week”, The Verge reported.
The Galaxy Note 7 was launched on 19 August 2016 in ten countries, including the United States and South Korea; in Singapore, it went on sale in on 20 August.
The executive did not comment on the exact number of phones that need to be replaced, though he said the firm has sold 2.5 million of the premium devices so far.
Telstra said it was “talking Samsung to understand more about the reports and as a precaution, we have paused Galaxy Note 7 sales”.
The massive recall of one of Samsung’s flagship devices is an embarrassing setback for the world’s biggest selling smartphone maker. Customers will be able to exchange their Galaxy Note 7 smartphone for a new one, or swap it for a Galaxy S7 or Galaxy S7 edge.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers.
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On Wednesday, the company also said that Note 7s are being pulled from the top three South Korean carriers and due to additional quality testing the shipments of the new phones are being delayed.
