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Recall Alert: What To Do If You Own a Samsung Galaxy Note7
If you’re still holding onto your original Samsung Galaxy Note7, otherwise known as a potential fire hazard, that smartphone is about to become semi-useless.
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Samsung Electronics launched the Note 7 phone in China on September 1 amid a growing number of reports of the phones catching fire in other nations.
Samsung is doing its part in the recall by replacing customers’ Galaxy Note 7 devices with updated versions that do not explode while being charged.
Samsung said Monday it is investigating reports that two Galaxy Note 7 smartphones caught fire in China, where the company previously said all phones for sale were safe and didn’t need to be included in a global recall.
Samsung received the first report of a Galaxy Note 7 catching fire in China a few days back after a post appeared last weekend describing the incident on a Chinese social media website. Now, let’s say you’re still interested in the phablet but have been waiting for safe units to hit store shelves before you buy it; you’re probably wondering how you can be sure it’s safe and not a recalled one that’s been accidentally restocked and could one day explode in your hand, in your vehicle, or while you sleep.
Samsung says that the phone explosions in China are not caused by batteries. The South Korean firm had earlier said Galaxy Note 7 smartphones sold in China were safe to use. Samsung reports that the defective devices were sold in the United States before September 15. With these three features, most people shouldn’t have an issue figuring out if their Note 7 is safe.
Due to this, various airlines around the world have banned the use of the smartphone onboard. Samsung didn’t immediately respond to a request for comment on that incident.
The move is notable for Samsung, but still does not go as far as a government-mandated recall, as has happened in the U.S., where the Consumer Product Safety Commission has ordered the firm to recall all devices.
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Conor Pierce, Vice President of IT & Mobile Samsung Electronics UK & Ireland, said: “Our absolute priority is the safety of our customers – that’s why we are asking all Galaxy Note 7 customers to act now and exchange today”. Monday is the deadline.