Samsung is making up for the recent recall of its Galaxy Note 7 phablets, as the company announces that refunds can be made regarding the recalled phones.
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An official with the agency, Nam Taek-joo, said Samsung’s “plan to remove hazards in the markets is insufficient”.
While Samsung have done a great job in recalling potentially faulty Note 7s, there is still a danger that unsuspecting customers could buy a faulty Note 7 second hand through online sites such as Trademe.
Samsung followed up last week by announcing that USA consumers who had purchased one of the recalled phones could choose between a replacement or a refund for the device, which sells for about $850.
Three weeks into the Samsung Galaxy Note 7 nationwide recall, USA wireless carriers Sprint and Verizon are now selling new safe models of the Galaxy Note 7.
“We need more measures to actively inform consumers”, he said.
While Samsung Electronics says that the batteries manufactured by its group company, Samsung SDI, is to blame for the critical flaw that’s been causing the fires, the controversy will, nonetheless, reflect poorly on its Q3 results, as is to be expected. Neither Samsung nor ATL said whether the external heat was applied to the Note 7 phones intentionally by the consumers or by mistake. According to CNN, the issue affects 0.1 percent of its Note 7 phablets in the initial batch, but Samsung issued a voluntary recall for all of the devices in early September.
The Note 7 phone went on sale in South Korea on August 19 to rave reviews, but following reports of the high-end phones catching fire Samsung stopped sales on September 2 and recalled 2.5 million units.
Samsung plans to re-start sales of the safe Galaxy Note 7 from next week.
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Samsung had previously issued a voluntary recall of the flaming phones but regulators in key markets took matters into their own hands, after nearly 100 cases of the phones catching fire, causing injuries and destroying property. But employees at mobile carrier shops in Seoul said Samsung had not supplied them with enough units of the new phones, meaning some customers will have to wait to exchange their old ones.
