Last week, the United States government’s Consumer Product Safety Commission issued a formal recall notice following fears that some Note 7 buyers are ignoring Samsung and phone company requests to return the handset – despite the risk that the battery could overheat and cause a fire. The company has sent out 500,000 of the smartphones, which is enough to cover about half of the devices affected by the battery recall.
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While in the midst of exchanging recalled Galaxy Note 7 smartphones, Samsung has apparently run into a few cases where customers made claims that turned out to be false.
Samsung Galaxy Note 7 units were officially recalled by the Federal consumer safety regulators on September 15, Thursday. No, it’s definitely not a big deal that the safe Galaxy Note 7 units now feature a green battery indicator, and we surely don’t recommend turning it back to white since that’s one way to prove that your phone is not a time ticking bomb.
Further, Samsung plans to push a software update to all Note7s to help consumers identify safe devices from those that still might pose a fire risk. Samsung had already initiated a voluntary recall, but the company has been criticized for not offering clear information about the problem or how it would be resolved.
Samsung didn’t mention the total number of phones that are being recalled in South Korea, but reports from September 2 indicate that 429,000 Note 7 units were sold in Korea since the phone’s launch.
S. Korea orders battery safety measures for Samsung Note 7 was posted in Sci-Tech of TheNews International – https://www.thenews.com.pk on September 22, 2016 and was last updated on September 22, 2016.
“Working hand in hand with the CPSC, we are delivering as promised and moving quickly to educate consumers about the recall and make new Note7s available”, Tim Baxter, president of Samsung Electronics America, said in a statement late Tuesday. Devices with the battery cell issue will receive a message that will advise the user to immediately power down and register for the Canadian Product Exchange.
The Note7 debuted on August 19 to glowing reviews.
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The device was taken off the market after people complained on social media that some models were either setting on fire or exploding.
