The delivery of replacement devices to customers is expected within “three or four weeks” the company said.
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People are being asked to spread the message after Samsung announced it is recalling its popular range of Galaxy Note7 phones.
Samsung India will begin sale and deliveries of the Galaxy Note 7 smartphone – whose launch was deferred after almost three dozen devices exploded during or after charging in overseas markets – by around month-end.
For customers who already have the Galaxy Note7 device in the Levant region, Samsung Electronics Levant said it will voluntarily replace their current device with a new one.
Retailers pulled the brand new phones, only released in August, off shelves after overseas reports that some phones were catching fire when plugged in to charge. “We are asking customers to contact Samsung or their place of purchase to arrange a suitable courtesy smartphone or refund”.
In particular, consumers are now using 1.4 million to 1.5 million of 2.5 million units to be recalled and the 1 million to 1.1 million remaining units are still remaining unopened. “Samsung Australia is now investigating a small number of reported incidents”.
Industry tracker Gizmodo reported that the U.S. Federal Aviation Administration is considering a ban on Samsung’s Note 7 smartphones on flights.
No wonder Samsung’s mobile president Koh Dong-jin last week said “it will cost us so much it makes my heart ache”.
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“Alternatively, customers who have not purchased a Galaxy Note7 from Samsung can approach their place of purchase to discuss their remedy options”.
