According to CNET, Sobel’s lawsuit came just a week after Samsung issued a recall on all Note 7s sold in the United States, warning all of its 1 million customers to power down their devices, or risk impending doom.
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Samsung will have enough Galaxy Note 7 phone in stores Wednesday to replace half a million recalled devices.
When it first offered on September 2 to replace the affected Note 7 phones, Samsung said it would swap them for models of its other phones, such as the Galaxy S7, until supplies of replacement Note 7 devices became available.
The survey’s results highlight the story behind what is expected to be a massive recall that analysts predict could cost the world’s biggest smartphone seller $904 million.
Samsung followed up last week by announcing that US consumers who had purchased one of the recalled phones could choose between a replacement or a refund for the device, which sells for about $850.
“New devices will be in stores no later than tomorrow and we will continue to take the necessary actions to ensure users are powering down and immediately exchanging recalled devices” Tim Baxter, president of Samsung Electronics America, said in a statement.
The company is also alerting customers to two ways to note if they have a safe or defective phone.
The burning Galaxy Note 7 is singeing Samsung with consumers.
Most telling, only 18%, or less than one in five, said they would stick with the Note 7. That offer was jointly announced with officials at the U.S. Consumer Product Safety Commission after Samsung was criticized for not coordinating more closely with the commission. The CPSC’s notice made it illegal to attempt to sell or resell one of the recalled Note 7 phones.
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Note 7 owners can go here for details on how and where to exchange their Note 7.
