The South Korean tech giant said it was not able to investigate a second reported fire because it could not obtain that phone.
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If you’re still not satisfied your handset is safe, simply visit Samsung’s Note 7 recall page for the U.S. An article titled “Critics Are Wrong: Samsung Handled Galaxy Note 7 Recall Just Fine”, written by Geoff Colvin, was posted on Fortune’s website on September 16, lauding Samsung’s “ultra-cautious” handling of the crisis. “For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one”.
The Chinese battery supplier for Note 7 phones sold in China said Monday the fires there appeared to be different from those in other countries.
Samsung is, meanwhile, expediting the launch of the new Note 7, which may hit the Indian market around September 28-30.
Late on Sunday, Chinese online financial magazine Caixin cited one internet user’s report that his Note 7 phone, bought from JD.com INC, had caught fire and it was reported to be the first case in China involving the said Samsung’s handset.
In a separate measure to promote the replacement programme, Samsung said it will consider paying a communication expense subsidy to customers choosing to exchange their Note 7 devices instead of demanding a refund.
United Kingdom folks who own a Samsung Galaxy Note7, take notice: Samsung has officially started its recall program for the device due to defective, potentially exploding batteries.
Aviation regulators in the US, EU, India, Canada, Japan, South Korea, Australia and Singapore have banned using or charging the phone in the air.
In addition, new phones will come with a special green battery indicator in the main screen to confirm that users are being given an updated model. I returned my own Note 7 to Carphone Warehouse last Wednesday and I had a new, safe model delivered Thursday morning.
He said he likes that Samsung posted the video, adding, “it personalizes the recall for consumers and puts a face on the company”. The recall in China applies to phones made between July 20 and August 5. The company said the two units involved in the reports of fires were not from that batch.
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Information for this article was contributed by Henry Hou of The Associated Press.
